Politique de confidentialité

PRIVACY POLICY

 

Last updated: 6th March 2024

 

OUT PRIVACY POLICY GOVERNS YOUR VISIT TO WWW.SOLVECOSMETIC.COM WITH THE FOLLOWING STATEMENT, WE COMPLY WITH OUR STATUTORY DUTY TO INFORM YOU ABOUT THE STORAGE OF DATA, THE TYPE OF DATA, THEIR PURPOSE, AND OUR IDENTITY. WE ALSO NOTIFY YOU OF THE INITIAL REGISTRATION AND THE TYPE OF DATA SUBMITTED. YOU CAN FIND OUR COMPLETE CONTACT DETAILS AT THE END OF THIS PRIVACY POLICY. 

Based on Article 13 of the Swiss Federal Constitution and the data protection regulations of the Federal Government (New Federal Act on Data Protection 2022, nFADP) and in accordance with GDPR, every person is entitled to the protection of their privacy and to protection against misuse of their personal data. We comply with these terms. Personal data will be kept strictly confidential and will not be sold or passed on to third parties, your personal data will be kept with SolveCosmetic.The details can be found in the following explanations.           

We look forward to your visit to our website and your interest in our offers. For external links to third-party content, we accept no liability despite careful content control since we have not initiated the transmission of this information, have not selected or changed the addressee of the transmitted information and the transmitted information itself.      

The protection of your personal data during the collection, processing and use during your visit to our website is very important to us and takes place within the framework of the legal regulations. The use of our website is usually possible without providing personal data. As far as on our sides personal data (for example name, address or e-mail address) are raised, this takes place only after registration on the website. These data will not be disclosed to third parties without your explicit consent. We point out in this context that the transmission of data on the Internet (for example in the case of communication by e-mail) may have security gaps. Complete protection of the data from access by third parties is not possible.

Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us (“Agreement”).

In the following, we will explain what information we collect during your visit to our website and how it is used:                                                   

1. YOUR RIGHTS UNDER NEW FEDERAL ACT ON DATA PROTECTIN (nFADP)
   • If you are a resident of Switzerland, you have the following rights in relation to your Data:
     • Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
     • Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
     • Right to erase - the right to request that we delete or remove your Data from our systems.
     • Right to restrict our use of your Data- the right to "block" us from using your Data or limit the way in which we can use it.
     • Right to data portability- the right to request that we move, copy or transfer your Data.
     • Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
   • To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@solvecosmetic.com
   • If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority.
   • It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.                                             
2. YOUR DATA PROTECTION RIGHTS UNDER GENERAL PROTECTION REGULATION (GDPR)

 

• If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR. – See more at https://eur-lex.europa.eu/eli/reg/2016/679/oj
• We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
• If you wish to be informed what Personal Data, we hold about you and if you want it to be removed from our systems, please email us at info@solvecosmetic.com.
• In certain circumstances, you have the following data protection rights:
  • the right to access, update or to delete the information we have on you;
  • the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;
  • the right to object. You have the right to object to our processing of your Personal Data;
  • the right of restriction. You have the right to request that we restrict the processing of your personal information;
  • the right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;
  • the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information;
• Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not able to provide Service without some necessary data.
• You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

1. CHILDREN’S PRIVACY
   • Our Services are not intended for use by children under the age of 13 (“Child” or “Children”).
   • We do not knowingly collect personally identifiable information from Children under 13. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

1. COLLECTION, STORAGE OF PERSONAL DATA AND PURPOSE OF USE
   • When visiting the website: Every time a customer (or other visitors) accesses our website, the internet browser used on your device (computer, laptop, tablet, smartphone, etc.) automatically sends information to the server of our website. This information is temporarily stored in a so-called log file (log file) on the server-side (web hosting provider). The following data will be collected without your intervention and stored until automated deletion:
     • If the necessary IP address of the requesting computer, as well as a device ID or individual device identifier and device type,
     • name of the retrieved file and amount of data transferred, as well as date and time of retrieval,
     • Message about successful call,
     • requesting domain (origin of your request, from which you came to our website(s)),
     • Description of the type of internet browser used and, if applicable, the operating system of your terminal and the name of your access provider,
     • Location information, including location data from your mobile device. Please note that on most mobile devices, you can control or disable the use of location services in the mobile device’s settings menu.
   • Our legitimate interest in accordance with (Art. 6 (1) (f) GDPR), for the collection of data is based on the following purposes:
     • Ensuring a smooth connection setup and comfortable use of the website,
     • Evaluation of system security and stability as well for further administrative purposes.
   • In no case, we use the collected data for the purpose of drawing conclusions about you:
     • When concluding a contractual relationship of any kind; or
     • When concluding any contractual relationship of any kind on our website, we ask you for the following personal data:
       • Data that personally identifies you (“Personal Data”), may include, but is not limited to:
         • such as your natural first and last name, email address and phone number.
         • other personal data which we are legally obliged or authorized to collect and process and which we need for your authentication, identification or verification of the data we collect.
       • The mentioned data will be processed to process the contractual relationship. The processing of data is based on (Art. 6 (1) (b) GDPR). The retention period is limited to the purpose of the contract and, if available, statutory and contractual retention requirements.
       • Tracking Cookies Data
         • We may use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
         • Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.
         • Cookies may also be used for other purposes on our Website.
         • You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
         • If you disable the use of cookies on your web browser or remove or reject specific cookies from our Website or linked sites than you may not be able to gain access to all of the content and facilities in those websites.

                                              

1. TRANSFER OF PERSONAL DATA
   • A transfer of your data to third parties for purposes other than those listed below does not take place. We only pass on your data to third parties if:
     • You have given your express consent to this (Art. 6 (1) (a) GDPR),
     • this is necessary for the settlement of contractual relationships with you (Art. 6 (1) (b) GDPR),
     • there is a legal obligation to pass it on (Art. 6 (1) (c) GDPR),
     • disclosure is required for asserting, exercising or defending legal claims and there is no reason to assume that you have a predominantly legitimate interest in not disclosing your data (Article 6 (1) (f) GDPR).
   • In these cases, however, the amount of data transmitted is limited to the minimum required. Our privacy policy is consistent with applicable data protection laws and the data is processed only in the European Union. A transfer to third countries does not take place and is not intended.

                      

1. AFFECTED RIGHTS
   • On request, we will be pleased to inform you whether and which clearly personal data about you are stored (Article 15 GDPR), in particular the processing purposes, the category of personal data, the categories of recipients to whom your data has been disclosed or will, the planned storage period, the right of rectification, deletion, limitation of processing or opposition, the existence of a right of appeal, the origin of their data, if they were not collected from us, as well as the existence of automated decision-making including profiling.
   • You also have the right to correct any incorrectly collected personal data or to complete incomplete data collected (Art. 16 GDPR).
   • Furthermore, you have the right to demand that we restrict the processing of your data, provided that the legal conditions for doing so are met (Art. 18 GDPR).
   • You have the right to receive the personal data relating to you in a structured, common, and machine-readable format or to request the transfer to another person responsible (Art. 20 GDPR).
   • In addition, you are entitled to the so-called “right to be forgotten”. You can request the deletion of your personal data from us, provided that the legal prerequisites exist (Art. 17 GDPR). Regardless of this, your personal data will be automatically deleted by us if the purpose of the data collection has been omitted or the data processing has been unlawful.
   • IN ACCORDANCE WITH ART. 7 (3) GDPR, YOU HAVE THE RIGHT TO REVOKE YOUR ONCE GIVEN CONSENT TO US AT ANY TIME. AS A RESULT, WE ARE NO LONGER ALLOWED TO CONTINUE THE DATA PROCESSING BASED ON THIS CONSENT FOR THE FUTURE.
   • You also have the right to object to the processing of your personal data at any time, provided that a right of objection is provided for by law. In the case of an effective revocation, your personal data will also be automatically deleted by us (Article 21 GDPR). If you would like to exercise your right of revocation or objection, it is sufficient to send an e-mail to the e-mail address listed at the end of this privacy policy. In case of violations of the data protection regulations, you have acc. Art. 77 GDPR the possibility to file a complaint with a supervisory authority.                                   
2. DURATION OF DATA STORAGE
   • The data collected will be stored by us as long as necessary for the performance of the contracts we have entered into, or you have not exercised your right to cancellation or your right to transfer data to another company.
   • For example, we use cookies to statistically record and evaluate the use of our website and to optimize our offer for you. These cookies allow us to automatically recognize when you visit our website again that you have already been with us. These cookies are automatically deleted after a defined time. The data processed by cookies are for the purposes mentioned in order to safeguard our legitimate interests as well as third parties according to (Art. 6 (1) (g) GDPR) required. Most browsers accept cookies automatically. If you do not want us to recognize information about your computer, please set your Internet browser to delete cookies from your computer hard drive, block all cookies, or warn you before a cookie is stored. You can find out how to delete or block cookies in the Help and Support section of your Internet browser. There you will find instructions for searching the file or directory where cookies are stored. Please note in any case that the complete deactivation of cookies may mean that you cannot use all functions of our website.

1. DATA SECURITY
   • We take all necessary technical and organizational security measures to store your personal data so that it is not accessible to third parties or the public. If you would like to contact us by e-mail, we would like to point out that the confidentiality of the transmitted information cannot be completely guaranteed with this communication method. We, therefore, recommend that you send us confidential information only by post. For email communication, we recommend the best possible encryption of your outbox via SSL technology. For more information, please contact your e-mail service provider.

1. LINKS
   • Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.            

1. ANALYTICS
   • We may use third-party Service Providers to monitor and analyze the use of our Service.
     • Shopify Analytics.
     • Shopify Analytics is an integrated analytics tool provided by Shopify that offers insights into the performance and traffic of Shopify stores. Shopify collects data related to sales, customer interactions, and product performance to help store owners understand their business's operational aspects. This information assists in making informed decisions to enhance the store's overall performance and customer experience.
     • For details on Shopify's data handling and privacy practices, please refer to the Shopify Privacy Policy page: https://www.shopify.com/legal/privacy.
     • We also recommend reviewing Shopify's data protection and privacy measures to understand how your data is secured: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
     • Google Analytics.
       • Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
       • For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
     • We also encourage you to review the Google's policy for safeguarding your data: https://support.google.com/analytics/answer/6004245.

1. PAYMENTS
   • We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors).
   • We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
   • The payment processors we may work with are:
     • Stripe:
       • Their Privacy Policy can be viewed at: https://stripe.com/us/privacy
     • TWINT:
       • Their Privacy Policy can be viewed at: https://shop.twint.ch/en/privacy-policy/

1. UP-TO-DATENESS AND CHANGE OF THIS DATA PROTECTION EXPLANATION
   • This privacy policy is currently valid.
   • Due to the further development of our website and offers or due to changed legal or regulatory requirements, it may be necessary to change this privacy policy. The current privacy policy can be viewed and printed on our website at any time using the link below.
   • You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
2. CONTACT US
   • If you have any questions about this Privacy Policy, please contact us:
     • By email: info@solvecosmetic.com