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Shipping Policy

1. Shipping Regions

SolveCosmetics ships orders to customers within the European Union, Switzerland, and select non-EU countries, including the United States, United Kingdom, and Norway.
Please note that certain delivery restrictions may apply depending on local import regulations.

2. Processing Times

Orders are typically processed and dispatched within 1–3 business days after payment confirmation.
You will receive a confirmation email with tracking details once your order has shipped.
During busy periods or promotional events, processing times may be slightly longer.

3. Delivery Times

Estimated delivery times vary by destination:

EU countries: 3–7 business days

Switzerland: 2–4 business days

United Kingdom & Norway: 5–10 business days

United States & other non-EU destinations: 7–15 business days

Delivery times are estimates only and may be affected by factors outside our control, such as customs processing or courier delays. We do not offer refunds for delays, however we will ensure the parcel will reach you. In case the parcel does not arrive withing 30 days we will issue a full refund. 

4. Customs, Duties & Import Taxes
EU Orders

All orders shipped within the EU are free from customs duties or import taxes.

Switzerland

Orders placed via solvecosmetic.com
 include all applicable Swiss taxes and duties in the final price — no additional fees will be charged upon delivery.

Non-EU Countries (e.g., US, UK, Norway)

Customs duties and import taxes may apply depending on the destination country.

In some cases, SolveCosmetics covers these costs (Delivered Duties Paid – DDP).

In others, the customer is responsible for paying import duties and taxes (Delivered at Place – DAP).

If applicable, such charges are determined by your local customs authority and are non-refundable.

5. Undeliverable or Refused Shipments

If a shipment is returned to us due to an incorrect address, refusal to pay customs duties, or failure to collect the parcel, the order will be refunded minus the original shipping cost (if applicable).
Customs or return fees charged to SolveCosmetics may also be deducted from the refund amount.

6. Damaged or Lost Packages

If your order arrives damaged or appears lost in transit for 30 days, please contact info@solvecosmetic.com.
Please include your order number and relevant photos if the package or products are damaged.
We will arrange a replacement or refund where appropriate.

7. Returns for Non-EU Customers

Customers located outside the European Union (including the United States, United Kingdom, Norway, and Switzerland) are not eligible for returns or exchanges, except for defective or damaged items.
All international sales are considered final once dispatched.

8. Contact

For any questions regarding shipping, customs, or delivery issues, please contact our team at info@solvecosmetic.com
.